Frequently Asked Questions — EasyMaid

Question 1

How does automatic cleaning scheduling work?

Accepted Answer

We connect to your calendar (PMS/Channel Manager/iCal) and create cleanings based on check-outs. You can configure time buffers, priorities and per-property rules.

Question 2

Can I choose preferred professionals?

Accepted Answer

Yes. Mark them as Favourites to prioritise invites and instant bookings. You can pin fixed teams per property.

Question 3

How does dynamic pricing work?

Accepted Answer

Prices vary by property type, urgency, seasonality and availability. You can set a target budget, accept offers and benefit from recurrence discounts.

Question 4

Instant booking or scheduled?

Accepted Answer

You can book instantly for emergencies (2–4h) or schedule ahead. Recurring cleanings are also supported.

Question 5

Marketplace and proposals

Accepted Answer

Post jobs with requirements and budget. Receive proposals from professionals, negotiate via chat and confirm the booking.

Question 6

Digital contract and invoicing

Accepted Answer

Electronic contracts with digital signature and automatic invoicing after each service, with full tax details.

Question 7

Delay alerts and monitoring

Accepted Answer

Real-time notifications for delays, reassignments and completion. You can set SLAs and alerts per property.

Question 8

Integrations (PMS / iCal)

Accepted Answer

We sync with PMS and iCal to automate cleanings based on reservations. Prevents conflicts and guarantees availability.

Question 9

Amenities and laundry management

Accepted Answer

Control stock, restocking and integrated laundry services per property.

Question 10

Payments and financial reports

Accepted Answer

Track costs per property, receive invoices and export monthly reports.

Question 11

How do I receive jobs?

Accepted Answer

Through the real-time Marketplace, direct invites from hosts and automatic proposals based on availability and location.

Question 12

Can I set my own price?

Accepted Answer

Yes. Send a proposal with your price and conditions. The system suggests a range based on property type and estimated duration.

Question 13

Payments

Accepted Answer

Payments after service confirmation. See earnings in the finance panel and get paid weekly or per service.

Question 14

Certifications and reputation

Accepted Answer

Certifications and good ratings increase visibility and assignment priority.

Question 15

Route optimisation

Accepted Answer

Smart scheduling and optimised routes to maximise earnings and reduce travel.

Question 16

Chat and negotiation

Accepted Answer

Negotiate requirements, share photos and confirm details directly with the host via chat.

Question 17

Penalties and no-shows

Accepted Answer

Late cancellations and no-shows affect reputation and priority. In emergencies, report via chat to avoid penalties.

Question 18

Tools and checklists

Accepted Answer

Receive cleaning checklists and property-specific requirements in the app.

Question 19

Insurance and safety

Accepted Answer

Insurance options and identity verification for mutual trust.

Question 20

How do I manage my team?

Accepted Answer

Invite members, set profiles (cleaning/management), assign properties and use the planner to manage shifts.

Question 21

Automatic proposals for the company

Accepted Answer

Configure auto-proposal rules on compatible jobs (zone, schedule, property type) to maximise team occupancy.

Question 22

Quality and audits

Accepted Answer

Use checklists, before/after photos and periodic audits to maintain quality standards.

Question 23

Reports and costs

Accepted Answer

Track productivity per member, costs per client and margins per service.

Question 24

Personal data and GDPR

Accepted Answer

We comply with GDPR. We only collect data needed to deliver the service and store it securely.

Question 25

Information sharing

Accepted Answer

We only share what is needed between host and professionals to perform the service (e.g. address, time windows, instructions).

Question 26

Account security

Accepted Answer

We recommend 2FA, strong passwords and email/phone verification.

Question 27

Invoicing and taxes

Accepted Answer

We issue invoices with tax details after each service. You can export for accounting and set your tax ID in settings.

Question 28

Payment methods

Accepted Answer

We accept cards and transfers supported by the payment processor. Weekly payments to professionals.

Question 29

Commissions and fees

Accepted Answer

Transparent service fees apply. Check the current table in your account area.

Question 30

Service disputes

Accepted Answer

Open a support request with photos and description. Mediation evaluates and proposes a resolution (re-clean, price adjustment, etc.).

Question 31

Support and hours

Accepted Answer

Support via email and phone with extended hours. Operational emergencies are prioritised.

Question 32

Cancellations and policies

Accepted Answer

Clear policies for cancellations and no-shows. See the policies section in your account.